Frequently Asked Questions

Quick answers to the most common questions

Our clean, well maintained, and secure facilities are always located on major highways and in convenient, highly visible retail areas. Our goal is to give our customers the very best service, convenience, professionalism, and quality storage available in the market today. We strive to continuously improve our business so we can improve your storage experience. And we pride ourselves on being the best and the nicest in town!

All rentals, including those occurring outside of business hours, can not be completed without a review by a staff member. 

Customers should schedule their initial stop at the new storage space DURING business hours to ensure a quick and correct delivery of their FREE lock and to ensure that their new space is up to our high standards! We have a state of the art latching/locking system that is simple to use and typically requires little to no instruction. These examples may help.

If goods are to be placed in storage outside of normal business hours, please work to visit the site and retrieve your lock and secure the space PRIOR to delivery of your items. This will ensure that your unit, lock and gate code all work and that your access is ready. We are not always available outside of business hours, please keep this in mind when scheduling your trip.

Created by potrace 1.10, written by Peter Selinger 2001-2011

Office Hours

Mon–Fri: 9am–5:30pm

Sat: 9am–3pm

Sun: By Appointment

Gate Hours

Mon–Sun: 6am–9pm

Ask about 24/7 Access

We do not currently offer moving services of any kind and can not recommend or endorse any movers in any of the cities or areas where we operate. 

Any person offering recommendations or endorsements for any moving services is doing so WITHOUT THE CONSENT of Tigers Eye Self Storage.

Here are several links to websites that assist with finding local movers –  we expressly offer NO recommendation or endorsement:

https://www.moving.com/movers/moving-company-quotes.asp

https://www.hireahelper.com/

https://www.movinghelp.com/

https://www.angi.com/

https://www.uhaul.com/MovingHelp/

NO! You store it! You lock it! You keep the key! We are proud to offer the highest security available in the industry today. Many of our locations use Cylinder Locks that avoid nearly all of the dangers associated with standard pad and disc locks.

Our Computerized Gate Access System only allows authorized people in the secured areas of the property. All of our locations are completely fenced and fully lit. The vast majority of our locations are also equipped with video surveillance cameras.

This allows your items to be stored as if they were still inside your home or office. All of our interior units provide a much higher quality of storage than your shed or attic might. Using our Heated & Cooled Units is almost like leaving your items right at home!

60°F to 80°F is the standard temperature range.

We have just the spaces for you! We offer Interior Standard Units with most of the same benefits as our Heated & Cooled Units, but at a much lower rate. All of our Interior Standard Units are behind exterior, insulated walls with weather sealed, recessed doors. These protect your furniture and other stored items from damaging rapid temperature changes. Also, having your items in a sealed and insulated structure protects against most bugs, dirt, and debris that often gather inside of other storage units. Ask about our Interior Standard Units when you call in today!

Yes! Our prices even beat the leading box stores in most areas! You can see what kind of supplies we offer and pick them up at our stores whenever you need them!

We accept all forms of payment. Including cash, checks, Mastercard®, Visa®, Discover®, and American Express®. We can even bill your credit or debit card automatically each month, if you wish. 

All of our locations accept online payments, payments via SMS and email and eChecks (ACH) as well.

Talk to your store about our Long Term Discounts! You can also contact us at (855) 552-5837 to learn about the specials we are currently offering!

NO REFUNDS ON NEW MOVE INS – All Rentals are a one (1) month minimum.

If there is a concern regarding the space or the property a refund MAY be available if the space has not been used. Any administrative costs are not refundable.

If a refund is warranted, the new customer MUST notify the store of any concerns PRIOR to using the space and on the same day as either the rental or the first visit to the property (must be within 5 days of the rental).

We will work to find a space that fits your needs perfectly in all cases. Please help us better understand these specific needs prior to requesting a refund.